Privacy Policy

Information We Collect

We collect various types of information to provide and improve our services. This includes information you voluntarily provide and data collected automatically through your interactions with our platform.

• Account Information: When you register, we collect your name, email address, phone number, and residential address to facilitate apartment inquiries and bookings.
• Booking Details: We record information about your rental searches, preferences, viewing requests, and booking history to personalize your experience.
• Payment Information: When processing payments, we collect billing details. Payment processing is handled by secure third-party providers.
• Usage Data: We automatically collect information about how you interact with our website, including pages visited, search queries, and time spent on the platform.
• Device Information: We collect technical details about your device, browser type, IP address, and operating system to ensure compatibility and security.

How We Use Your Information

We use the information we collect for specific, legitimate purposes related to providing our rental services and improving your experience with us.

• Service Delivery: Your information enables us to process rental inquiries, manage bookings, and facilitate communication between you and property managers.
• Communication: We use your contact details to send booking confirmations, property updates, and important service notifications relevant to your interests.
• Personalization: We analyze your search history and preferences to recommend apartments that match your requirements and location preferences near Jurong East.
• Platform Improvement: Usage data helps us identify areas for enhancement, optimize our website performance, and develop new features based on user behavior.
• Legal Compliance: We may process your data when required by Singapore law, regulatory requirements, or to protect the rights and safety of our users.

Your Rights and Choices

You have important rights regarding your personal data. We respect your privacy and provide you with control over your information. You can exercise these rights by contacting us at any time.

• Access: You have the right to request a copy of all personal information we hold about you in a clear and understandable format.
• Correction: If you believe any information is inaccurate or incomplete, you can request that we update or correct your data.
• Deletion: You may request deletion of your account and associated personal data, subject to legal retention requirements.
• Opt-Out: You can unsubscribe from marketing communications and promotional emails at any time using the unsubscribe option provided.
• Data Portability: You can request your data in a portable format suitable for transfer to another service provider.

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze how you use our platform. Cookies are small text files stored on your device that help us provide a seamless experience across visits.

Essential cookies are necessary for basic functionality, security, and platform operations. Analytics cookies help us understand how visitors interact with our site, which pages are most popular, and where we can improve. Preference cookies remember your settings and choices to personalize future visits. You can manage cookie preferences through your browser settings, though some features may be limited if cookies are disabled.

For detailed information about our cookie practices, please refer to our Cookie Policy.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, and loss. Our systems use industry-standard encryption protocols, secure servers, and regular security audits to safeguard your data.

While we employ robust security practices, no system is completely immune to breaches. We maintain a data protection team and follow Singapore's Personal Data Protection Act requirements. In the unlikely event of a data breach affecting your information, we will notify you promptly as required by law and provide guidance on protective steps.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by Singapore law. Booking records are typically retained for seven years for accounting and legal purposes. Account information remains active until you request deletion. Usage and analytics data is generally retained for 12 months before aggregation and anonymization.

Third-Party Sharing

We do not sell or rent your personal information to third parties. We may share your data only with trusted partners who assist us in providing services, such as payment processors and property management systems, under strict confidentiality agreements. These partners are required to use your information solely to provide the services we have contracted them for.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any significant changes will be communicated to you via email or through prominent notice on our website. Your continued use of our platform following changes constitutes your acceptance of the updated policy. Please check back regularly to stay informed of how we protect your privacy.